Customer Retention Manager - Marketing

Slingshot Media Ventures

Darlinghurst, NSW, Australia
Hybrid
Subscription growth and retention strategy
Budget management across multiple cost centres
Customer segmentation and rfm analysis
The role sits at the centre of the commercial operation -- subscriptions and loyalty are not a side programme, they are the business

Job Summary

  • The role sits at the centre of the commercial operation -- subscriptions and loyalty are not a side programme, they are the business.
  • You will work directly with the Head of Customer Marketing and have genuine visibility with senior leadership.
  • The team has a track record of long tenure, which reflects a well-run environment with a manager who invests in the people around her.

Matching Summary

The role sits at the centre of the commercial operation -- subscriptions and loyalty are not a side programme, they are the business.

Skills & Requirements

Must-have

  • Subscription growth and retention strategy
  • Budget management across multiple cost centres
  • Customer segmentation and RFM analysis
  • Team leadership and development
  • Campaign execution and performance monitoring
  • Presentation to senior leadership

Nice-to-have

  • Experience with customer experience platforms
  • Marketing automation platform familiarity
  • Adaptability to shifting consumer sentiment
  • Genuine loyalty to team
  • Curiosity about retention strategies
  • Ability to manage multiple brands

Key Requirements

  • At least five years in customer marketing or retention roles
  • Solid budget management experience
  • Experience managing or mentoring junior team members
  • Confidence presenting to senior stakeholders
  • Familiarity with subscription retail or loyalty programmes

Work Rights

Not specified

Tailored Resume

Cover Letter