Exact Sciences is seeking a Provider Support Specialist to provide customer service to healthcare providers, primarily through outbound calls, while navigating multiple software systems. The role emphasizes strong communication, organizational skills, and the ability to adapt to changing tasks in a collaborative environment
Job Summary
This position is responsible for providing customer service to providers that work with Exact Sciences while resolving exceptions and order issues.
The role requires navigating multiple software systems including Epic, LIS, OnBase, and Five9 to handle inbound and outbound communications effectively.
Exact Sciences offers robust benefits including paid time off, health coverage, and a retirement savings plan for this full-time onsite role.
Matching Summary
Match Score: 85
Exact Sciences is seeking a Provider Support Specialist to provide customer service to healthcare providers, primarily through outbound calls, while navigating multiple software systems. The role emphasizes strong communication, organizational skills, and the ability to adapt to changing tasks in a collaborative environment.
Salary
Base: $38,000.00 - $65,000.00; Bonus/Equity: Bonus eligible; Benefits: Paid time off, health, dental, vision, retirement plan
Skills & Requirements
Must-have
4+ years customer service experience
Navigate Epic LIS OnBase Five9 systems
Outbound call handling and issue resolution
Type 35 words per minute minimum
Onsite work in Madison WI
Complete Epic assessment with 80% score
Nice-to-have
Knowledge of contact center technology
Strong attention to detail and quality focus
Experience in healthcare industry contact centers
Positive attitude and interpersonal skills
Ability to work nights or weekends as needed
Key Requirements
High School Diploma or GED required
4+ years customer service experience preferred
Authorization to work in the United States without sponsorship
Pass Epic process assessment with 80% or higher score
Work Rights
Must have US work authorization without sponsorship