Customer Support Representative (bilingual, Spanish) Pacific Timezone

AssetWatch

United States
Competitive compensation pyckage; stock options in...
On-site
Fluency in english and spanish
2+ years technical support experience
Experience with crm platforms
AssetWatch is seeking a bilingual Customer Support Representative to power manufacturing uptime through condition monitoring services

Job Summary

  • AssetWatch is seeking a bilingual Customer Support Representative to power manufacturing uptime through condition monitoring services.
  • The role requires fluency in both English and Spanish to effectively support customers primarily located in Mexico while managing hardware and network outages.
  • Candidates will enjoy competitive compensation, stock options, unlimited PTO, and a flexible remote work schedule within the PST timezone.

Matching Summary

AssetWatch is seeking a bilingual Customer Support Representative to power manufacturing uptime through condition monitoring services.

Salary

Competitive compensation package; Stock options included; Comprehensive benefits including retirement plan match

Skills & Requirements

Must-have

  • Fluency in English and Spanish
  • 2+ years technical support experience
  • Experience with CRM platforms
  • PST timezone residency required
  • High-volume ticketing system usage

Nice-to-have

  • Salesforce platform experience preferred
  • Cross-functional collaboration skills
  • Proactive customer engagement mindset
  • Culturally aware communication style

Key Requirements

  • 2+ years technical support experience
  • 2+ years customer service experience
  • Professional fluency in English and Spanish
  • Residence in Pacific Timezone (PST)
  • Experience with Salesforce or similar CRM

Work Rights

Must reside in United States (PST timezone)

Tailored Resume

Cover Letter