Customer Service Advisor - Baguio Xtra 2026

Concentrix

Baguio City, Philippines
Inbound and outbound call handling
Strong computer navigation skills
Ability to work rotating shifts
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates are expected to maintain a pleasant professional tone, demonstrate patience, and adapt quickly to changes in a high-production environment.

Matching Summary

The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Strong computer navigation skills
  • Ability to work rotating shifts

Nice-to-have

  • Demonstrate empathy with customers
  • Multi-tasking in fast-paced environment
  • Offer additional products and services

Key Requirements

  • High school diploma
  • Three to six months of relevant experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter