The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions
Job Summary
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.
This role requires drafting real-time reports for senior leadership and clients while translating complex technical issues into clear business impacts.
Employees are expected to own the customer experience, think like advocates of game-changing technology, and drive results through teamwork.
Matching Summary
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.
Skills & Requirements
Must-have
1 to 3 years Incident Management experience
UCaaS and Network troubleshooting expertise
Night shift and weekend availability required
Jira or similar enterprise ticketing systems
On-site work setup for first 6 months
Nice-to-have
Strong executive presence and communication skills
Ability to translate technical issues to business impact
Experience with ITIL-based incident management frameworks
Proven track record in client relationship management
Data-driven approach to identifying trends
Key Requirements
Bachelor's Degree preferred
2-5 Years relevant professional experience
Must be able to work nights, weekends, and variable schedules