Drift is seeking an Associate IT Operations Specialist for their Guadalajara office, focusing on providing technical support to employees. The role involves troubleshooting, equipment setup, and collaboration with various teams, all within a hybrid work environment
Job Summary
You will be a key member of our fast-growing and high-performing IT Support team and will serve on the front lines ensuring our employees have the technology they need to be successful.
On a day-to-day basis, you will be responsible for proactively and reactively serving employees through technology.
We believe IT is about empowering people, not just supporting technology.
Matching Summary
Match Score: 85
Drift is seeking an Associate IT Operations Specialist for their Guadalajara office, focusing on providing technical support to employees. The role involves troubleshooting, equipment setup, and collaboration with various teams, all within a hybrid work environment.
Skills & Requirements
Must-have
Respond to IT tickets
Setup new employee MacBooks
Provide on-site technical support
Manage IT equipment receipt and storage
Familiarity with Mac hardware and macOS
Familiarity with business collaboration systems
Familiarity with A/V hardware
Nice-to-have
Desire to help people use technology
Excellent communication skills
Organized with attention to detail
Self-directed with aptitude for learning
Humble with willingness to learn
Systematic approach to tracing issues
Key Requirements
Experience providing technical support
Familiarity with Microsoft Windows
Awareness of computer networking terms
Awareness of device, identity, & access management