Sr Manager, Field Engineering

Otisjob

Miramar, FL, United States
**
Technical support for field associates
Troubleshooting malfunctioning equipment
Provide technical direction to field personnel
** Otis Elevator Company is seeking a Sr. Manager of Service Field Engineering in Miramar, FL, to provide technical support, training, and quality assurance for field associates. The role requires extensive elevator experience and strong leadership skills to enhance service quality and operational efficiency. **

Job Summary

  • Provide technical support and guidance to field associates on malfunctioning equipment, determining and implementing corrective actions.
  • Deliver training on all equipment types, provide guidance at job sites, and conduct regular inspection trips to consult on product performance issues.
  • Maintain control and responsibility for the quality of service work, new installations, and modernization, while interacting with customers to explain technical problems.

Matching Summary

Match Score: 75

** Otis Elevator Company is seeking a Sr. Manager of Service Field Engineering in Miramar, FL, to provide technical support, training, and quality assurance for field associates. The role requires extensive elevator experience and strong leadership skills to enhance service quality and operational efficiency. **

Skills & Requirements

Must-have

  • Technical support for field associates
  • Troubleshooting malfunctioning equipment
  • Provide technical direction to field personnel
  • Training on all types of equipment
  • Quality control of service work
  • Customer interaction on technical problems
  • Leadership capabilities under pressure

Nice-to-have

  • Proactive and emergency assistance
  • Guidance at job sites
  • Consult with Service Supervisors
  • Utilize CRC data for problem resolution
  • Suggest constructive changes to engineering
  • Face-to-face, phone, written communication

Key Requirements

  • 5+ years relevant technical elevator experience
  • High school degree required
  • Bachelor’s degree preferred
  • Strong written and verbal communication skills
  • Ability to manage many simultaneous projects
  • Comfortable in a technical environment utilizing Microsoft software
  • Strong leadership, goal-oriented, time management, and organizational skills
  • Working knowledge of Otis and non-Otis software and products

Work Rights

Not specified

Tailored Resume

Cover Letter