Remote Support Engineer

Philips

Base: 41-74ph; bonus/equity: not specified; benefi...
Fully remote
Advanced first-line remote technical support
Resolve technical issues
Document service activities thoroughly
Deliver fast, expert remote support by resolving technical issues, prioritizing customer needs, and collaborating across teams to keep critical systems running smoothly and customers satisfied

Job Summary

  • Deliver fast, expert remote support by resolving technical issues, prioritizing customer needs, and collaborating across teams to keep critical systems running smoothly and customers satisfied.
  • Provides advanced first-line remote technical support to customers by resolving issues within one or two low complexity modalities, applying specialized knowledge and troubleshooting expertise to deliver effective and timely solutions.
  • We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Matching Summary

Deliver fast, expert remote support by resolving technical issues, prioritizing customer needs, and collaborating across teams to keep critical systems running smoothly and customers satisfied.

Salary

Base: 41-74/hr; Bonus/Equity: Not specified; Benefits: Comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Advanced first-line remote technical support
  • Resolve technical issues
  • Document service activities thoroughly
  • Prioritize customer needs
  • Collaborate across teams

Nice-to-have

  • Deliver fast, expert support
  • Keep critical systems running smoothly
  • Improve the lives of others

Key Requirements

  • Minimum 2 years of experience in applications
  • High School Diploma, Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent
  • US work authorization

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter