Senior It Service Delivery Manager – Munich Airport Operations (all Genders)

Amadeus Data Processing GmbH

Munich, Germany
Not specified; attractive compensation pyckages in...
Not specified
End-to-end it service delivery management
Itil process knowledge and application
Team leadership and performance coaching
Amadeus Data Processing GmbH is seeking a Senior IT Service Delivery Manager for its Munich Airport Operations. The role involves leading IT service delivery, managing a team, and ensuring service performance aligns with business needs, while promoting continuous improvement and effective stakeholder engagement

Job Summary

  • This role involves leading the day-to-day delivery and continuous improvement of IT services across the organization while managing a team of service professionals.
  • The position requires strong stakeholder engagement to translate business needs into actionable priorities and manage third-party service partners effectively.
  • Amadeus offers a flexible working model, attractive compensation packages, and a culture focused on diversity, inclusion, and professional growth.

Matching Summary

Match Score: 85

Amadeus Data Processing GmbH is seeking a Senior IT Service Delivery Manager for its Munich Airport Operations. The role involves leading IT service delivery, managing a team, and ensuring service performance aligns with business needs, while promoting continuous improvement and effective stakeholder engagement.

Salary

Not specified; Attractive compensation packages including salary and bonus; Health benefits and caregiving included

Skills & Requirements

Must-have

  • End-to-end IT service delivery management
  • ITIL process knowledge and application
  • Team leadership and performance coaching
  • Stakeholder and supplier relationship management
  • Service reporting and KPI dashboard creation

Nice-to-have

  • Experience with ServiceNow tooling
  • Change delivery experience
  • Fluency in English and German languages
  • Security clearance eligibility for airport access

Key Requirements

  • Eligible for security clearance for airport access
  • Proficiency in both spoken and written English and German
  • Proven people management experience in IT service roles
  • ITIL Foundation certification (desirable)
  • Commute distance to Munich Airport and Erding office

Work Rights

Must be eligible for security clearance for airport access

Tailored Resume

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