Senior Analyst - Customer Center Agent (commercial)

RTX (Raytheon Technologies)

Bengaluru, Karnataka, India
Hybrid
Bachelor's degree in business or related field
2-5 years customer service experience
Experience with crm and ticketing systems
This role serves as the primary operational interface between customers and internal teams for engine documentation requests

Job Summary

  • This role serves as the primary operational interface between customers and internal teams for engine documentation requests.
  • The position requires managing customer requests through various channels while ensuring timely acknowledgment and fulfillment.
  • Success is measured by timely response resolution, accurate coordination of document delivery, and high levels of customer satisfaction.

Matching Summary

This role serves as the primary operational interface between customers and internal teams for engine documentation requests.

Skills & Requirements

Must-have

  • Bachelor's degree in business or related field
  • 2-5 years customer service experience
  • Experience with CRM and ticketing systems
  • Professional communication with external customers
  • Cross-functional team coordination skills

Nice-to-have

  • Experience supporting Customer Experience Center
  • Familiarity with technical documentation
  • Global multi-time zone service environment
  • Operational request tracker management
  • Enterprise system proficiency

Key Requirements

  • Bachelor's degree required
  • Minimum 2-5 years relevant experience
  • Proficiency in CRM systems
  • Ability to work rotational shifts

Work Rights

Not specified

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