Manager - Knowledge Management, Learning & Knowledge (hybrid)

Capital One

Richmond, Virginia, United States
Not specified; not specified; not specified
Hybrid
Knowledge management expertise
Learning development strategies
Customer service domain knowledge
Capital One is seeking a Manager for their Knowledge Management, Learning & Knowledge team, focusing on empowering customer service agents through innovative training and content solutions. This hybrid role emphasizes the importance of developing skills and knowledge to enhance agent performance

Job Summary

  • The Learning & Knowledge team ensures customer service agents have the necessary skills to solve problems for millions of customers.
  • This role involves a team of learning, knowledge, technology, and data experts focused on enabling agent performance.
  • The position requires developing innovative skill development and content solutions to support customer service operations.

Matching Summary

Match Score: 85

Capital One is seeking a Manager for their Knowledge Management, Learning & Knowledge team, focusing on empowering customer service agents through innovative training and content solutions. This hybrid role emphasizes the importance of developing skills and knowledge to enhance agent performance.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Knowledge management expertise
  • Learning development strategies
  • Customer service domain knowledge
  • Data-driven skill solutions
  • Content solution design

Nice-to-have

  • Innovative technology integration
  • Passion for agent performance
  • Cross-functional collaboration
  • Strategic thinking skills

Key Requirements

  • Manager level experience
  • Hybrid work arrangement availability
  • Richmond, United States location

Work Rights

Not specified

Tailored Resume

Cover Letter