Incident And Escalation Specialist

Airbus Aerostructures S.R.L.

Romania
Base: competitive salary; bonus/equity: multiple b...
Hybrid
Major incident management
Shopfloor support
End-user-computing understanding
The role involves managing critical tickets, coordinating technical teams during major incidents, and monitoring the availability of Tailored Devices

Job Summary

  • The role involves managing critical tickets, coordinating technical teams during major incidents, and monitoring the availability of Tailored Devices.
  • Responsibilities include creating Business Impact Reports during and after critical disruptions.
  • Airbus offers a competitive salary, multiple bonuses, private medical plan, wellness access, and a hybrid work policy.

Matching Summary

The role involves managing critical tickets, coordinating technical teams during major incidents, and monitoring the availability of Tailored Devices.

Salary

Base: Competitive salary; Bonus/Equity: multiple bonuses (for performance, attendance, and holidays); Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Major Incident Management
  • Shopfloor Support
  • End-User-Computing understanding
  • industrial IT hardware knowledge

Nice-to-have

  • Resilience under pressure
  • Clear communication skills
  • Integrity and compliance awareness

Key Requirements

  • Experience in incident and crisis management
  • Experience in complex IT infrastructure

Work Rights

Not specified

Tailored Resume

Cover Letter