Customer Success Manager - French Speaking

Workday

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
Hybrid (50% remote and 50% in-office)
3-5+ years customer facing services role
Fluency in french and english
1+ years project management with workday hcm payroll or financials
Workday is seeking a French-speaking Customer Success Manager to ensure customer satisfaction and success using their AI-driven solutions. The ideal candidate will have experience in a customer-facing services role, strong project management skills, and fluency in both French and English

Job Summary

  • The Customer Success Manager acts as a liaison between Professional Services and Production teams to ensure enterprise-level support quality.
  • Responsibilities include developing success plans that outline critical success factors and driving resolution on raised customer concerns.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or with customers.

Matching Summary

Match Score: 85

Workday is seeking a French-speaking Customer Success Manager to ensure customer satisfaction and success using their AI-driven solutions. The ideal candidate will have experience in a customer-facing services role, strong project management skills, and fluency in both French and English.

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Fluency in French and English
  • 1+ years project management with Workday HCM Payroll or Financials
  • Experience with issue resolution and escalation management
  • Ability to chair meetings with executive leadership

Nice-to-have

  • Functional domain expertise with Financials
  • Account management and adoption planning experience
  • Collaboration across Sales Services and Product Management
  • Proven track record building executive relationships
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor degree or equivalent work experience
  • Warsaw based only
  • Ability to travel up to 15%

Work Rights

Not specified

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