Client Success Manager

LEAP Legal

United States
Base: $80k-90k dependent upon experience; bonus/eq...
**
2+ years client facing technology experience
Product expert knowledge of leap software
Cross-functional collaboration skills
** LEAP Legal is seeking a Client Success Manager to enhance client relationships and promote product adoption for their legal software, requiring 2+ years in a client-facing role, preferably within a technology or legal environment. The position emphasizes strong organizational skills, effective communication, and cross-functional collaboration to ensure client satisfaction and retention. **

Job Summary

  • The Client Success Team builds trusted relationships that turn new customers into proud LEAP advocates.
  • You will act as the voice of clients by identifying trends and gaps based on communication and feedback.
  • The role offers fully remote work, medical/dental/vision plans, and a 401k with company matching.

Matching Summary

Match Score: 75

** LEAP Legal is seeking a Client Success Manager to enhance client relationships and promote product adoption for their legal software, requiring 2+ years in a client-facing role, preferably within a technology or legal environment. The position emphasizes strong organizational skills, effective communication, and cross-functional collaboration to ensure client satisfaction and retention. **

Salary

Base: $80k-90k dependent upon experience; Bonus/Equity: Company Shares Opportunity; Benefits: Medical, Dental, Vision, 401k Matching, Flexible Annual Leave

Skills & Requirements

Must-have

  • 2+ years client facing technology experience
  • Product expert knowledge of LEAP Software
  • Cross-functional collaboration skills
  • Data-driven decision making ability
  • Conflict resolution in client interactions

Nice-to-have

  • Understanding of legal accounting rules
  • Experience with QuickBooks or Xero
  • Knowledge of Gainsight or Salesforce
  • LEAP certification or quick learning aptitude
  • Passionate problem solver culture fit

Key Requirements

  • 2+ years experience in client facing tech role
  • Thorough understanding of law firm culture
  • In-depth knowledge of Word, Excel, Outlook

Work Rights

Not specified

Tailored Resume

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