This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of Workday CLM
Job Summary
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of Workday CLM.
The team is united in a mission to help customers realize meaningful value from emerging, high-impact AI products within the Customer Success Center of Excellence.
Candidates will work in a culture rooted in integrity, empathy, and shared enthusiasm where flexibility allows for at least half time spent in-office or with customers.
Matching Summary
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of Workday CLM.
Salary
Base: $95,000 - $142,600 USD (Denver); Additional locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years Contract Lifecycle Management experience
SaaS customer-facing services role
Strategic customer engagement leadership
Data-driven adoption metrics analysis
Executive stakeholder communication
Nice-to-have
Curious minds and courageous collaborators
Comfortable in evolving incubating environments
Sun-drenched optimism and drive
Experience with AI workflows
Cross-functional collaboration skills
Key Requirements
3+ years experience in complex SaaS environments
3+ years managing customer relationships focused on adoption
3+ years of Contract Lifecycle Management (CLM) experience