Not specified (likely onsite based on the nature of the role)
Ccc one repair management system usage
Insurance assignment retrieval
Repair order preparation
The Boyd Group is seeking a Customer Service Representative (CSR) in Eagle Lake, US, to provide exceptional customer support and manage relationships with customers and insurance companies. The ideal candidate should have at least one year of experience in a similar administrative role, preferably within an auto body environment, and possess strong multitasking and communication skills
Job Summary
The CSR is responsible for providing an exceptional customer experience while managing relationships with customers and insurance companies.
Employees are empowered to make decisions and control their future within a supportive team environment.
The role requires ensuring consistent execution of the WOW plan and accurate scheduling using specific repair management tools.
Matching Summary
Match Score: 75
The Boyd Group is seeking a Customer Service Representative (CSR) in Eagle Lake, US, to provide exceptional customer support and manage relationships with customers and insurance companies. The ideal candidate should have at least one year of experience in a similar administrative role, preferably within an auto body environment, and possess strong multitasking and communication skills.
Salary
Base: $14 - $20 / Hour; Bonus/Equity: Eligible for bonus opportunities tied to initiatives; Benefits: Great salary and benefits package included
Skills & Requirements
Must-have
CCC One repair management system usage
Insurance assignment retrieval
Repair order preparation
ARMS automated rental management
Daily demand capacity planning
Nice-to-have
Auto body environment experience
Strong sales drive
Fast-paced multitasking ability
Exceptional customer service skills
Key Requirements
High School Diploma or GED
Minimum 1 year administration assistant experience