It - Helpdesk Engineer

Kaseya

Miami, FL, United States
On-site
Microsoft 365 support experience
Microsoft intune device management
Hardware troubleshooting skills
Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving MSPs globally

Job Summary

  • Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving MSPs globally.
  • The role involves taking ownership of L1 and L2 issues to restore service quickly while documenting requests accurately.
  • Candidates must be comfortable handling daily account operations including new user setup, MFA resets, and password resets.

Matching Summary

Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving MSPs globally.

Skills & Requirements

Must-have

  • Microsoft 365 support experience
  • Microsoft Intune device management
  • Hardware troubleshooting skills
  • Windows and macOS OS support
  • User account operations management

Nice-to-have

  • Active Directory hybrid identity
  • Networking concepts knowledge
  • Security tooling familiarity
  • AI tools in service desk context
  • Process improvement feedback

Key Requirements

  • Associate's degree or 2+ years IT experience
  • Hands-on Microsoft Intune experience required
  • Experience with Windows and macOS operating systems

Work Rights

Not specified

Tailored Resume

Cover Letter