Job Summary

• The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers.
• Key responsibilities will include, but not limited to: Lead and deliver Differentiated Dealer Capabilities differentiated dealer capabilities (Fundamental and Industry-specific) Lead key initiatives/Workstreams such as Services Commitment implementation and deliver key enablers.
• Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.

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Skills & Requirements

Key Requirements

• Business level English and Japanese language capability
• Willingness to travel up to 50%
• Onsite work five days a week

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