Customer Relations & Loyalty Advisor

Bagnall and Morris

Bromborough, United Kingdom
On-site
Experience in customer service or retention focused role
Ability to handle objections and negotiate effectively
Strong problem-solving skills with a customer-first mindset
Bagnall and Morris is seeking a Customer Relations & Loyalty Advisor to enhance customer satisfaction and retention in Bromborough, UK. The role focuses on building strong relationships with customers, addressing their concerns, and implementing tailored retention strategies

Job Summary

  • The role focuses on deepening customer relationships and reducing cancellations by implementing tailored retention strategies.
  • Candidates will engage with at-risk customers via phone or email to resolve concerns and offer specific solutions to keep them long-term.
  • The position requires maintaining accurate records in the CRM system and collaborating across teams to enhance the overall customer journey.

Matching Summary

Match Score: 85

Bagnall and Morris is seeking a Customer Relations & Loyalty Advisor to enhance customer satisfaction and retention in Bromborough, UK. The role focuses on building strong relationships with customers, addressing their concerns, and implementing tailored retention strategies.

Skills & Requirements

Must-have

  • Experience in customer service or retention focused role
  • Ability to handle objections and negotiate effectively
  • Strong problem-solving skills with a customer-first mindset

Nice-to-have

  • Excellent communication and interpersonal skills
  • Knowledge of waste management industry trends
  • Proactive approach to suggesting account changes

Key Requirements

  • Experience in customer service or retention focused role
  • Strong time management and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter