Implementation Team Lead, Apac カスタマーサクセスエンジニア

Keepersecurity

Tokyo Prefecture, Japan
**
Saas implementation and technical consulting
Customer onboarding and deployment
Technical support and troubleshooting
** Keeper Security is seeking an Implementation Team Lead to join their APAC support team in Tokyo, Japan. The role involves overseeing the onboarding and implementation of Keeper's cybersecurity solutions while leading a team and providing technical support to clients. **

Job Summary

  • Oversee the delivery of Keeper’s software for all clients, including initial and expansion deployments, requiring mastery of complex technical SaaS products.
  • Lead, mentor, and develop a team of Implementation Specialists, providing coaching and performance feedback to drive success and serve as the primary escalation point for complex issues.
  • Establish and refine implementation processes, playbooks, and documentation to drive consistency and efficiency across the APAC team.

Matching Summary

Match Score: 75

** Keeper Security is seeking an Implementation Team Lead to join their APAC support team in Tokyo, Japan. The role involves overseeing the onboarding and implementation of Keeper's cybersecurity solutions while leading a team and providing technical support to clients. **

Skills & Requirements

Must-have

  • SaaS implementation and technical consulting
  • Customer onboarding and deployment
  • Technical support and troubleshooting
  • Team leadership and coaching
  • Bilingual Japanese and English communication

Nice-to-have

  • Security software experience
  • Systems engineering experience
  • Identity and Access Management (IAM) / Privileged Access Management (PAM)

Key Requirements

  • 4+ years SaaS implementation/consulting
  • 1+ year team lead/supervisory role
  • Bilingual Japanese and English proficiency
  • Experience with IAM, PAM, and IdPs
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

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