Customer Success Manager, Senior Manager

Salesforce

Not specified
Deep business and industry knowledge
Strong consulting skills as trusted advisor
In-depth salesforce product platform knowledge
Salesforce is seeking a Senior Customer Success Manager to guide customers in achieving business value from their Salesforce investments, particularly within the Telecom sector. The ideal candidate should possess deep industry knowledge, strong consulting skills, and the ability to foster executive-level relationships, with fluency in Japanese as a preferred qualification

Job Summary

  • The Customer Success Manager will partner with customers to accelerate business value and return from their Salesforce investment.
  • This role requires leveraging the Customer Success Methodology to guide customers on org strategy, governance, and change management best practices.
  • Salesforce is looking for Trailblazers who are passionate about bettering business through AI and driving innovation while keeping core values at the heart of it all.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Customer Success Manager to guide customers in achieving business value from their Salesforce investments, particularly within the Telecom sector. The ideal candidate should possess deep industry knowledge, strong consulting skills, and the ability to foster executive-level relationships, with fluency in Japanese as a preferred qualification.

Skills & Requirements

Must-have

  • Deep business and industry knowledge
  • Strong consulting skills as Trusted Advisor
  • In-depth Salesforce product platform knowledge

Nice-to-have

  • Executive-level relationship building skills
  • Enterprise architecture principles understanding
  • Fluency in Japanese language
  • Ability to drive difficult conversations

Key Requirements

  • Fluency in Japanese required
  • Proven results working as a Trusted Advisor
  • Experience facilitating C-level conversations

Work Rights

Not specified

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