The Patient Journey Specialist supports patient journey optimization initiatives in the Southern region under the direction of the Patient Journey Manager
Job Summary
The Patient Journey Specialist supports patient journey optimization initiatives in the Southern region under the direction of the Patient Journey Manager.
This field-based role works with hospitals and key stakeholders to address patient pain points across diagnosis, treatment, and disease management.
The role involves executing patient journey initiatives, coordinating with hospitals, tracking project execution and KPIs, and building professional relationships with hospital departments and stakeholders.
Matching Summary
The Patient Journey Specialist supports patient journey optimization initiatives in the Southern region under the direction of the Patient Journey Manager.
Skills & Requirements
Must-have
Patient journey optimization
Project management and execution
Stakeholder engagement with hospitals
Data collection and analysis
Compliance with Code of Ethics
Communication and presentation skills
Nice-to-have
Digital savvy
Teamwork abilities
Adaptable to complexity and uncertainty
Customer focus mindset
Experience in commercial/medical roles
Key Requirements
Bachelor’s degree in Pharmacy, Medicine, Public Health or related fields
Proficiency in Vietnamese
Intermediate English level
Understanding of healthcare system and patient journey
Ability to engage with external and internal stakeholders