Salesforce Administrator (service Cloud) - Latam

Engine

Remote, Latin America
Competitive base pyy; opportunities for bonuses, c...
Remote
3+ years salesforce administrator experience
Strong focus on service cloud implementation
Expertise in building complex screen flows
The role involves crafting strategies to streamline customer support workflows and reduce case backlog using Salesforce Service Cloud

Job Summary

  • The role involves crafting strategies to streamline customer support workflows and reduce case backlog using Salesforce Service Cloud.
  • Engine is a fast-growing travel and fintech platform backed by major investors like Blackstone and Telescope Partners.
  • This is a contractor position open exclusively to candidates based within Latin America.

Matching Summary

The role involves crafting strategies to streamline customer support workflows and reduce case backlog using Salesforce Service Cloud.

Salary

Competitive base pay; Opportunities for bonuses, commissions, and equity; Benefits listed at engine.com/culture

Skills & Requirements

Must-have

  • 3+ years Salesforce Administrator experience
  • Strong focus on Service Cloud implementation
  • Expertise in building complex screen flows
  • Experience with case management workflows

Nice-to-have

  • Fluency in Salesforce OmniStudio
  • AWS Connect telephony integration experience
  • Familiarity with Agentforce capabilities
  • Collaboration with cross-functional engineering teams

Key Requirements

  • 3+ years hands-on Salesforce Administrator experience
  • Must be located in Latin America
  • Contractor employment type

Work Rights

Must be based in Latin America

Tailored Resume

Cover Letter