This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week
Job Summary
This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.
Your mission is to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue.
Benefits of working with us include company equity, competitive benefits package, flexible work schedule, unlimited vacation policy, and an inclusive, dog-friendly office.
Matching Summary
This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.
Salary
Base: $120,000 - $165,000 per year; Bonus/Equity: Eligible for on-target earnings (OTE); Benefits: Competitive benefits including health, dental, vision, disability, life insurance, FSA, commuter benefits, parental leave, and 401(K)
Skills & Requirements
Must-have
Customer Health Scores management
Predictive churn modeling
Advanced SQL and Excel skills
Salesforce system expertise
BI platforms like Tableau or Power BI
AI-driven post-sales analytics
Nice-to-have
Experience with Planhat
Usage-based software knowledge
Strong communication skills
Systems-first mindset
Curiosity about AI applications
Hybrid work environment
Key Requirements
5+ years in CS Ops, RevOps, or Strategic Analytics
Bachelor degree required; MBA preferred
Experience leading LTV/CAC analysis and renewal strategy