New Business Medical Administration Specialist

Manulife

Waterloo, Ontario, Canada
Base: $43,875.00 cad - $73,125.00 cad; bonus/equit...
Hybrid
Medshare case ownership
Handle complex escalations
Insurance operating systems knowledge
This role will own both simple and complex medshare related cases and/or escalations; external phone call and written communication, audits, invoices, follow-ups, and ad-hoc admin related functions, all while maintaining tight deadlines and SLAs

Job Summary

  • This role will own both simple and complex medshare related cases and/or escalations; external phone call and written communication, audits, invoices, follow-ups, and ad-hoc admin related functions, all while maintaining tight deadlines and SLAs.
  • We’ll empower you to learn and grow the career you want.
  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

Matching Summary

This role will own both simple and complex medshare related cases and/or escalations; external phone call and written communication, audits, invoices, follow-ups, and ad-hoc admin related functions, all while maintaining tight deadlines and SLAs.

Salary

Base: $43,875.00 CAD - $73,125.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement plans, paid time off

Skills & Requirements

Must-have

  • Medshare case ownership
  • Handle complex escalations
  • Insurance operating systems knowledge
  • Microsoft Office suite proficiency
  • Vendor management support

Nice-to-have

  • Adaptability and flexibility
  • Innovation and creativity
  • Customer focus and service
  • Team player and collaboration

Key Requirements

  • Post-secondary degree or comparable experience
  • 3+ years insurance experience
  • In-depth knowledge of Manulife products
  • Knowledge of IIC operating systems
  • Technical knowledge of team processes

Work Rights

Not specified

Tailored Resume

Cover Letter