The role serves as the primary contact for supporting, maintaining, and configuring the APEX Connect portal within a global team
Job Summary
The role serves as the primary contact for supporting, maintaining, and configuring the APEX Connect portal within a global team.
Candidates will be responsible for investigating, prioritizing, and resolving queries from internal teams and investors while coordinating application upgrades.
The position requires managing user roles, permissions, and content settings alongside creating technical documentation and standard operating procedures.
Matching Summary
The role serves as the primary contact for supporting, maintaining, and configuring the APEX Connect portal within a global team.
Skills & Requirements
Must-have
5-7 years experience in IT support
Experience with fund administration applications
Incident management and ticket resolution
Portal configuration and user permissions
Technical documentation and SOP creation
Nice-to-have
Subject matter expert capabilities
Global team collaboration skills
Training and onboarding delivery
Audit and compliance response experience
Strong verbal and written communication
Key Requirements
Bachelor's Degree or equivalent work experience
5 to 7 years of relevant experience
Knowledge of Fund Administration and Transfer Agency technologies