Teamledare – Claims Center Sverige

If

Göteborg, Sweden
Hybrid
Daily operational leadership
Performance monitoring and kpi tracking
Employee coaching and development
As a Team Leader within Claims Center Sverige, you will ensure customers receive professional, fair, and effective support through the claims process, aiming for a world-class customer experience

Job Summary

  • As a Team Leader within Claims Center Sverige, you will ensure customers receive professional, fair, and effective support through the claims process, aiming for a world-class customer experience.
  • Your responsibilities include leading and distributing daily work, following up on results and KPIs, coaching employees, and contributing to the development of work methods and team competence.
  • The company offers a developing leadership role combining operational leadership with business development in a changing organization, with opportunities to broaden your responsibilities over time.

Matching Summary

As a Team Leader within Claims Center Sverige, you will ensure customers receive professional, fair, and effective support through the claims process, aiming for a world-class customer experience.

Skills & Requirements

Must-have

  • Daily operational leadership
  • Performance monitoring and KPI tracking
  • Employee coaching and development
  • Process and tool standardization
  • Continuous improvement initiatives

Nice-to-have

  • Customer experience focus
  • Engaging and supportive work environment
  • Proactive resource planning
  • Collaborative leadership style

Key Requirements

  • Experience in leadership roles
  • Experience in claims handling (MTPL preferred)
  • Structured follow-up and improvement work
  • Strong communication skills
  • Experience in inflow-driven operations

Work Rights

Not specified

Tailored Resume

Cover Letter