Regional Service Field Operation Manager

KONE GmbH

Fully remote
Technical helpdesk and site support
Installation and maintenance support
Product development support
Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.
  • Train local trainers/employees during site visits and/or deliver scheduled training sessions, co-operating with global and local training centres.
  • Co-ordinate field support team and activities, set appropriate KPIs, and ensure quick response and corrective action time for technical inquiries and training requests.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.

Skills & Requirements

Must-have

  • Technical helpdesk and site support
  • Installation and maintenance support
  • Product development support
  • Maintenance method development
  • Service and troubleshooting tools
  • Training local trainers/employees
  • Quality reports and corrective actions
  • Safety requirements and procedures
  • Field support team coordination
  • KPI setting and reporting

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integral part
  • Ethical business practices
  • Trust and respect co-workers
  • Good performance recognized
  • Career and personal goals achievement
  • Healthy and balanced life

Key Requirements

  • Experience in technical field support management
  • Ability to coordinate and lead a team
  • Knowledge of KONE processes and safety guidelines
  • Experience in creating quality reports
  • Experience in developing training materials

Work Rights

Not specified

Tailored Resume

Cover Letter