Automation Engineer - Professional Services

Five9

Remote
Base: $81,200—$150,800 cad; bonus/equity: performa...
Remote
Five9 platform configuration
Ai in contact center
Api integration (soap, xml, rest, json)
Five9 is seeking an Automation Engineer for its AI and Custom Services team, focusing on delivering tailored solutions for customer needs within their cloud contact center software. The ideal candidate should possess strong technical skills, excellent communication abilities, and a passion for customer satisfaction

Job Summary

  • Engage with customers to acquire a rich understanding of their problems, needs, and goals.
  • Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms.
  • Handle pre-sales Statement of Work requests from creation to design document handoff.

Matching Summary

Match Score: 85

Five9 is seeking an Automation Engineer for its AI and Custom Services team, focusing on delivering tailored solutions for customer needs within their cloud contact center software. The ideal candidate should possess strong technical skills, excellent communication abilities, and a passion for customer satisfaction.

Salary

Base: $81,200—$150,800 CAD; Bonus/Equity: Performance bonus, commission, stock, and/or other applicable incentive compensation plans; Benefits: Health, dental, vision, life insurance, RRSP matching, PTO, ESPP

Skills & Requirements

Must-have

  • Five9 platform configuration
  • AI in contact center
  • API integration (SOAP, XML, REST, JSON)
  • Customer-facing technical consulting
  • Intelligent virtual agents
  • Natural language understanding engines

Nice-to-have

  • Team-first culture
  • Continuous improvement passion
  • Creative solution architecture
  • Client development expertise

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum three (3) years customer-facing experience
  • Willing to travel up to 10%

Work Rights

Not specified

Tailored Resume

Cover Letter