Desktop Support Engineer

Interactive Brokers Group, Inc.

Chicago, IL, United States
Base: $85,000 to $95,000 annually; bonus/equity: d...
On-site
Microsoft windows desktop operating systems
Active directory environments
Tcp/ip wi-fi dns dhcp networking
This hybrid role requires working in the office four days a week and remotely one day a week to provide comprehensive IT support

Job Summary

  • This hybrid role requires working in the office four days a week and remotely one day a week to provide comprehensive IT support.
  • The successful candidate will troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, printers, and other peripherals while adhering to departmental SLAs.
  • Employees receive competitive compensation including an annual performance-based bonus, stock grants, and comprehensive health benefits with a company-paid healthcare premium.

Matching Summary

This hybrid role requires working in the office four days a week and remotely one day a week to provide comprehensive IT support.

Salary

Base: $85,000 to $95,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • Microsoft Windows desktop operating systems
  • Active Directory environments
  • TCP/IP Wi-Fi DNS DHCP networking
  • PowerShell Python administrative scripting
  • Intune packaging and PC deployments

Nice-to-have

  • Strong organizational and multitasking abilities
  • Ability to explain technical concepts clearly
  • Team-oriented mindset with knowledge sharing
  • Patience with less technical users
  • Proactive problem-solving skills

Key Requirements

  • Minimum 2+ years of technical support experience
  • Associate's degree in Computer Science or related field preferred
  • A+, Network+, Microsoft, or VMware certifications are a plus

Work Rights

Not specified

Tailored Resume

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