Customer Operations Specialist Night Shift

Hilti Fieldwire

Pune, India
Hybrid (on-site, 5:00 pm to 1:00 am ist)
2+ years customer support experience
Bachelor's degree in business or related field
Experience with salesforce crm and sap billing
Hilti Fieldwire is seeking a Customer Operations Specialist for the night shift in Pune, India. The role involves delivering operational tasks with high accuracy in a customer support environment within the B2B SaaS sector, focusing on improving processes and customer service

Job Summary

  • Fieldwire is a Hilti Group Company building a construction management platform used on over 1 million projects worldwide.
  • The role involves executing high-volume operational tasks including subscription orders, account activations, and invoice management within Salesforce and SAP systems.
  • This position offers a hybrid work model based in the Hilti Pune office with night shift hours from 5:00pm to 1:00am IST.

Matching Summary

Match Score: 85

Hilti Fieldwire is seeking a Customer Operations Specialist for the night shift in Pune, India. The role involves delivering operational tasks with high accuracy in a customer support environment within the B2B SaaS sector, focusing on improving processes and customer service.

Skills & Requirements

Must-have

  • 2+ years customer support experience
  • Bachelor's degree in business or related field
  • Experience with Salesforce CRM and SAP billing

Nice-to-have

  • Construction technology domain knowledge
  • Zendesk platform experience
  • Remote team collaboration skills

Key Requirements

  • Bachelor's degree required
  • 2+ years of relevant experience
  • Night shift availability (5pm-1am IST)

Work Rights

Not specified

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