Customer Benefit Advisor I (on-site)- Chattanooga

Unum Group

Chattanooga, Tennessee, United States
Base: $36,000.00-$62,400.00 annually; bonus/equity...
Onsite
High school diploma or ged required
Multiple system applications proficiency
Dual monitor computer skills
This role serves as the critical first point of contact for customers regarding policy coverage, claims, and benefits information

Job Summary

  • This role serves as the critical first point of contact for customers regarding policy coverage, claims, and benefits information.
  • Unum offers a comprehensive benefits package including health, vision, dental, disability coverage, up to 9.5% 401(k) contribution, and tuition reimbursement.
  • Incumbents must demonstrate accuracy, adherence to metrics like average handle time, and the ability to work across multiple systems to resolve customer issues.

Matching Summary

This role serves as the critical first point of contact for customers regarding policy coverage, claims, and benefits information.

Salary

Base: $36,000.00-$62,400.00 annually; Bonus/Equity: Performance Based Incentive Plans available; Benefits: Health, Vision, Dental, Disability, PTO, 401(k) match

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Multiple system applications proficiency
  • Dual monitor computer skills
  • MS Teams video communication
  • Shift availability 8am-8pm ET

Nice-to-have

  • Experience in insurance or healthcare field
  • Strong empathy and customer focus
  • Intellectual curiosity and growth mindset
  • Fast-paced environment enthusiasm
  • Excellent verbal and written communication

Key Requirements

  • High school diploma or GED
  • 1 year customer service experience preferred
  • Experience in insurance/healthcare/financial field preferred
  • Successful completion of Contact Center training program

Work Rights

Not specified

Tailored Resume

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