ゲストエクスペリエンスマネジャー/ana Intercontinental Manza Beach Resort (沖縄、恩納村)

IHG Hotels & Resorts

Onna Village, Japan
Not specified; benefits: annual 120 days off; full...
On-site
Guest relations management
Vip service delivery
Team supervision and training
The Guest Experience Manager position at IHG Hotels & Resorts involves overseeing guest relations and ensuring high satisfaction for all guests, including VIPs. The role requires strong leadership and coordination within the hotel team to embody IHG's values while providing personalized service throughout the guest's stay

Job Summary

  • The Guest Experience Manager leads the guest relations, concierge, and bell teams to maximize the overall value of the guest stay.
  • This role requires ensuring consistent premium service for VIPs, IHG One Rewards members, and repeat guests through personalized interactions.
  • The position offers comprehensive benefits including 120 annual holidays, full social insurance, employee discounts, and opportunities for career growth.

Matching Summary

Match Score: 85

The Guest Experience Manager position at IHG Hotels & Resorts involves overseeing guest relations and ensuring high satisfaction for all guests, including VIPs. The role requires strong leadership and coordination within the hotel team to embody IHG's values while providing personalized service throughout the guest's stay.

Salary

Not specified; Benefits: Annual 120 days off; Full social insurance; Employee discounts on accommodation and dining

Skills & Requirements

Must-have

  • Guest relations management
  • VIP service delivery
  • Team supervision and training
  • Opera system usage
  • Budget participation
  • Service recovery skills

Nice-to-have

  • Fluent Japanese communication
  • Resort environment experience
  • IHG One Rewards knowledge
  • Cross-departmental collaboration
  • Personalized hospitality mindset

Key Requirements

  • Experience in hotel operations management
  • Leadership capability for front-of-house teams
  • Proficiency with Opera PMS software

Work Rights

Not specified

Tailored Resume

Cover Letter