The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions
Job Summary
The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
The jobholder is responsible for adhering to customer service standards, educating customers on digital tools, managing lobby interactions, and ensuring accurate transaction processing while maintaining compliance with regulatory standards.
M&T Bank promotes an inclusive environment that supports belonging and reflects its brand, offering competitive pay ranging from $19.00 to $28.84 hourly based on knowledge, skills, and experience.
Matching Summary
The position specializes in enhancing branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions.
Salary
Base: $19.00 - $28.84 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer service standards adherence
digital engagement demonstrations
transactional processing accuracy
lobby management and greeting
cash handling experience
compliance and risk controls
proficient internet user-level technology
Nice-to-have
empathy and customer centricity
flexibility and adaptability
entrepreneurial spirit
critical thinking skills
bilingual capabilities
Key Requirements
High school diploma or equivalent
Minimum 6 months customer service experience
Data entry and cash handling experience
Proven verbal and interpersonal communication skills