HR Contact Center Associate with Dutch and English (Remote) – 12-months (fixed-term) contract , MHLS (My HR Live Support)

Amazon

Prague, Czech Republic
Base: eur 1,200 gross pm; bonus/equity: not specif...
**
Dutch language proficiency
English language proficiency
Rotational shift availability
** Amazon is seeking an HR Contact Center Associate fluent in Dutch and English for a remote, 12-month fixed-term contract position. The role involves handling employee queries related to the HR life cycle, providing customer-focused support, and identifying areas for service improvement. **

Job Summary

  • This role serves as the first point of contact for employees and managers across EMEA countries regarding HR queries.
  • The position requires resolving issues related to benefits, payroll, leave, onboarding, and terminations using standard operating procedures.
  • Candidates must be available to work rotational shifts including weekends and bank holidays from a private home office.

Matching Summary

Match Score: 75

** Amazon is seeking an HR Contact Center Associate fluent in Dutch and English for a remote, 12-month fixed-term contract position. The role involves handling employee queries related to the HR life cycle, providing customer-focused support, and identifying areas for service improvement. **

Salary

Base: EUR 1200 gross per month; Bonus/Equity: Not specified; Benefits: Medical clinic membership, life insurance, retirement pension, meal vouchers

Skills & Requirements

Must-have

  • Dutch language proficiency
  • English language proficiency
  • Rotational shift availability
  • Quiet home office environment
  • 20 Mbps internet connection

Nice-to-have

  • Customer focus mindset
  • Process improvement initiative
  • Employee feedback collection
  • Case management system experience

Key Requirements

  • Fluency in Dutch and English
  • Minimum 20 Mbps download internet speed
  • Availability for weekend and holiday shifts

Work Rights

Must be located in Poland, Slovakia, or Czech Republic

Tailored Resume

Cover Letter