Customer Services Coordinator

Caterpillar of Australia

Champaign, IL, US
Base: $72,360.00 - $108,540.00; bonus/equity: ince...
Hybrid
Customer focus and service excellence
Problem solving and relationship management
Effective communications skills
Deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base

Job Summary

  • Deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.
  • As a Customer Services Coordinator, you will be the first point of team contact when a situation arises, and when the supervisor is not available or out of office.
  • This role is 1st shift, 100% on-site with no opportunity for hybrid or remote schedules and requires up to 5% domestic travel.

Matching Summary

Deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.

Salary

Base: $72,360.00 - $108,540.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Customer Focus and Service Excellence
  • Problem Solving and Relationship Management
  • Effective Communications Skills
  • Order Management and Technical Support

Nice-to-have

  • Solution-driven mindset
  • Close attention to detail and accuracy
  • Experience leading teams

Key Requirements

  • 2+ years in a customer service facing role
  • Moderate computer skills (Microsoft Office Suite)
  • General knowledge of Order Entry

Work Rights

Not specified

Tailored Resume

Cover Letter