Customer Service Executive

M&G plc

Stirling, United Kingdom
Hybrid
Customer service experience
Handling customer enquiries
Accurate information provision
The Customer Service Executive (CSE) contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers

Job Summary

  • The Customer Service Executive (CSE) contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers.
  • This role is a hybrid middle office position with an interesting balance of administrative tasks and customer/adviser communication.
  • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - supporting families is a core aspect of our inclusive culture.

Matching Summary

The Customer Service Executive (CSE) contributes to a positive environment which is focussed entirely on delivering a great service experience to our customers and their advisers.

Skills & Requirements

Must-have

  • Customer service experience
  • Handling customer enquiries
  • Accurate information provision
  • Process and pensions knowledge
  • Risk management and escalation
  • Quality and accuracy

Nice-to-have

  • Listen and understand needs
  • Connect and build rapport
  • Proactively seeks improvement
  • Teamwork and collaboration
  • Model company behaviours

Key Requirements

  • Experience with Bonds or Annuities desirable
  • Competency in T&C Governance scheme

Work Rights

Not specified

Tailored Resume

Cover Letter