Operations Support Engineer (GovTech Projects)

JONDAVIDSON PTE. LTD.

D12 Balestier, Serangoon, Toa Payoh, 2 KALLANG AVENUE CT HUB 339407
Sgd 7,000 - 9,000 / monthly pm
On-site
Triage
DevOps
Information technology
JONDAVIDSON PTE. LTD. is seeking an Operations Support Engineer to maintain the reliability and security of government digital services. The ideal candidate will be proficient in Zendesk and Jira, with a strong understanding of ITIL frameworks and technical operations

Job Summary

  • You will bridge the gap between technical operations and user experience, ensuring that incidents are managed efficiently and system uptime is maximized
  • You will be a power user of Zendesk for service desk management and Jira for technical escalation and sprint-based bug tracking
  • Key Responsibilities Incident & Service Request Management: Act as the primary point of contact for technical issues

Matching Summary

Match Score: 85

JONDAVIDSON PTE. LTD. is seeking an Operations Support Engineer to maintain the reliability and security of government digital services. The ideal candidate will be proficient in Zendesk and Jira, with a strong understanding of ITIL frameworks and technical operations.

Salary

SGD 7,000 - 9,000 / Monthly

Skills & Requirements

Must-have

  • Triage
  • DevOps
  • Information Technology
  • Computer Science
  • Stakeholder Engagement

Nice-to-have

  • JIRA
  • Board Development
  • Zendesk
  • Reporting
  • Automation
  • Ticket Management
  • Workflow Solutions

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter