Signature Customer Success Account Manager - West Haven, Ct

UPS

West Haven, CT, US
Customer satisfaction and retention
Manage multiple customers efficiently
Drive customer loyalty and growth
The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale

Job Summary

  • The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
  • This role will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement to drive customer loyalty and growth.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation, and is an equal opportunity employer.

Matching Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.

Skills & Requirements

Must-have

  • customer satisfaction and retention
  • manage multiple customers efficiently
  • drive customer loyalty and growth
  • monitor customer health metrics
  • issue management and escalation

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • value-driven guidance

Key Requirements

  • 0–4 years in customer success
  • SMB account management experience
  • strong organizational skills
  • Data-driven mindset
  • Must be a U.S. Citizen or National

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

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