EU Sr. Product Manager, Customer Experience Improvement

Amazon

London, GB
On-site
Customer experience improvement leadership
Data-driven friction analysis
Cross-functional stakeholder influence
The role involves leading the EU team to identify customer friction sources and drive upstream product improvements

Job Summary

  • The role involves leading the EU team to identify customer friction sources and drive upstream product improvements.
  • You will analyze complex data to build compelling cases for solutions that transform the service experience.
  • The position requires influencing senior leaders and cross-functional teams to prioritize systemic customer experience issues.

Matching Summary

The role involves leading the EU team to identify customer friction sources and drive upstream product improvements.

Skills & Requirements

Must-have

  • Customer experience improvement leadership
  • Data-driven friction analysis
  • Cross-functional stakeholder influence
  • Strategic roadmap ownership
  • AI application in CX architectures

Nice-to-have

  • Deep customer obsession mindset
  • Complex problem-solving abilities
  • Scalable mechanism creation skills
  • High-level communication expertise
  • Team coaching and development

Key Requirements

  • Senior level product management experience
  • Ability to handle significantly complex problems
  • Experience with AI in product architectures

Work Rights

Not specified

Tailored Resume

Cover Letter