Not specified (likely hybrid or onsite based on industry norms)
Product ownership
End-to-end process management
Digitalization and automation
The job posting is for a Product Lead in KYC Customer Interactions at ING in Belgium, focusing on enhancing customer experience regarding customer due diligence processes. The role requires leadership in implementing digital solutions and managing customer interactions while ensuring compliance with regulatory requirements
Job Summary
You lead the implementation of solutions that ease customer experience in providing the required information for KYC.
You are responsible for the implementation and maintenance of the processes and tooling used in the Customer Interactions required for Customer Due Diligence Reviews for ING Belgium.
You empower your team members to thrive and perform at their best, setting direction and helping them develop their craftsmanship.
Matching Summary
Match Score: 85
The job posting is for a Product Lead in KYC Customer Interactions at ING in Belgium, focusing on enhancing customer experience regarding customer due diligence processes. The role requires leadership in implementing digital solutions and managing customer interactions while ensuring compliance with regulatory requirements.
Skills & Requirements
Must-have
Product ownership
End-to-end process management
Digitalization and automation
Customer experience improvement
Regulatory compliance
Data-driven decision making
Nice-to-have
Team empowerment
Continuous improvement cycles
Market trend analysis
Cross-functional collaboration
Strategic mindset
Tech savvy
Key Requirements
Master's Degree
Excellent level of English
Experience in defining strategies and policies
Experience in digitalization and automation of CDD workflow solutions
Proven track record in backlog management and resource planning
Proven track record in turning data into insights into action
Experience in building and executing strategic roadmaps