Lead Program Manager, Insights & Growth

Salesforce

**
Insights & growth function
Research, growth, voc, and analytics
Research operations scaling
** Salesforce is seeking a Lead Program Manager for its Insights & Growth team, focusing on operational excellence and strategic planning to enhance customer experience through data-driven insights. The ideal candidate will have extensive experience in program management, particularly within UX and analytics, and be proficient at managing cross-functional initiatives. **

Job Summary

  • In this role, you’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements.
  • As a senior, insights-centric Program Manager, you will drive operational excellence, technical enablement, and strategic planning for the Insights & Growth function within the User Experience & Creative Design (UXCD) organization.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Match Score: 75

** Salesforce is seeking a Lead Program Manager for its Insights & Growth team, focusing on operational excellence and strategic planning to enhance customer experience through data-driven insights. The ideal candidate will have extensive experience in program management, particularly within UX and analytics, and be proficient at managing cross-functional initiatives. **

Skills & Requirements

Must-have

  • Insights & Growth function
  • Research, Growth, VoC, and Analytics
  • Research Operations scaling
  • Behavioral analytics platforms ownership
  • Cross-functional program execution
  • Vendor relationships and tooling investments

Nice-to-have

  • Digital Customer Success experience
  • AI-driven customer experiences interest
  • Data-informed design interest
  • Distributed global teams support

Key Requirements

  • 7+ years program or operations management experience
  • 4+ years supporting UX, Research, Growth, Analytics, or DesignOps
  • Proven success managing complex, cross-functional programs
  • Strong understanding of UX processes, research operations, VoC systems, and behavioral analytics
  • Experience leading tooling implementations, governance frameworks, and operational rollouts
  • Skilled at influencing without authority
  • Proficiency with Asana, Jira, Smartsheet, or similar tools

Work Rights

Not specified

Tailored Resume

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