Lead Office Services Associate

R.R. Donnelley & Sons

New York, NY, United States
Base: $22.00 - $28.00 / hour; bonus/equity: not sp...
On-site
Lead employee workflow
Deliver exceptional customer service
Handle client concerns and problem-solve
The Lead Office Services Associate delivers exceptional customer service for our clients, leading employees and directing workflow for various service lines

Job Summary

  • The Lead Office Services Associate delivers exceptional customer service for our clients, leading employees and directing workflow for various service lines.
  • Responsibilities include conducting time and absence for direct reports, communicating job/deadline issues, and escalating operational problems immediately.
  • RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Matching Summary

The Lead Office Services Associate delivers exceptional customer service for our clients, leading employees and directing workflow for various service lines.

Salary

Base: $22.00 - $28.00 / hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401(k) with match, life insurance, parental leave, adoption assistance, tuition assistance

Skills & Requirements

Must-have

  • Lead employee workflow
  • Deliver exceptional customer service
  • Handle client concerns and problem-solve
  • Conduct quality assurance
  • Monitor workflow for efficiency and deadlines
  • Train new employees on policies

Nice-to-have

  • Positive can-do attitude
  • Interact effectively with diverse backgrounds
  • Maintain professional demeanor and composure

Key Requirements

  • Minimum of 3 years’ experience in office services
  • Experience leading employees
  • Experience curating workflow
  • Intermediate computer skills (Microsoft Office)
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter