Customer Service Executive (Shift)

CPG FACILITIES MANAGEMENT PTE LTD

Woodlands, Singapore
End-to-end case management
Contractor deployment coordination
Multi-channel communication handling
The role is responsible for managing service requests from start to end, ensuring proper follow-up and closure in accordance with established service standards

Job Summary

  • The role is responsible for managing service requests from start to end, ensuring proper follow-up and closure in accordance with established service standards.
  • Candidates must be available to work rotating shifts including early morning, late evening, and overnight hours as well as weekends and public holidays.
  • The position involves coordinating contractor deployment and maintaining accurate system records to ensure service continuity and operational accountability.

Matching Summary

Match Score: 75

The role is responsible for managing service requests from start to end, ensuring proper follow-up and closure in accordance with established service standards.

Skills & Requirements

Must-have

  • End-to-end case management
  • Contractor deployment coordination
  • Multi-channel communication handling
  • System logging and documentation
  • Shift work availability including weekends

Nice-to-have

  • Problem-solving ability under pressure
  • Customer-oriented mindset
  • Process improvement initiative support
  • Calm professional demeanor

Key Requirements

  • 2-years contract employment type
  • Basic IT proficiency required
  • Experience with call-logging or CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter