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The Reservation Specialist position at agi.aero involves providing high-quality concierge services at airports, focusing on personalized customer interactions. Candidates should possess strong communication skills, customer service experience, and the ability to work independently in a remote environment.
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Job Summary
The role involves coordinating personalized concierge services for travelers at approximately twenty-five airports across the United States and Canada.
Employees must possess exceptional organizational skills to manage incoming calls, emails, and texts while accurately booking and updating service reservations.
The position requires maintaining strict confidentiality of client information and collaborating closely with the Director of Airport Butler.
Matching Summary
Match Score: 75
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The Reservation Specialist position at agi.aero involves providing high-quality concierge services at airports, focusing on personalized customer interactions. Candidates should possess strong communication skills, customer service experience, and the ability to work independently in a remote environment.
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Skills & Requirements
Must-have
2+ years customer service experience
Proficiency in Microsoft Office suite
Ability to work irregular shifts
Own smartphone with Android 5+ or iOS 11+
Pass drug screen and background check
Nice-to-have
Multi-lingual capabilities
Airport or airline industry knowledge
Experience with Freshdesk help desk software
Remote work environment experience
High level of cultural awareness
Key Requirements
High School Diploma or GED equivalent
Minimum 2 years in customer service or call center
Must be authorized to work in the United States without sponsorship