Hub Delivery Program Support, Partner Experience

Amazon

TN, United States
21.00 - 31.00 usd hourly ph
On-site
Manage sim ticketing folders
Respond to partner tickets within sla
Monitor shared inbox and direct emails
Serve as a support layer to the Hub Delivery Partner Experience team, ensuring smooth day-to-day operations and best-in-class support for Hub Delivery Partners

Job Summary

  • Serve as a support layer to the Hub Delivery Partner Experience team, ensuring smooth day-to-day operations and best-in-class support for Hub Delivery Partners.
  • Collaborate with a new team and new processes from scratch in a highly ambiguous environment to drive innovation in last-mile delivery.
  • Directly impact the Hub Delivery Partners' experience by uncovering issues and implementing new solutions, including building Learning and Development content and improving SOPs.

Matching Summary

Serve as a support layer to the Hub Delivery Partner Experience team, ensuring smooth day-to-day operations and best-in-class support for Hub Delivery Partners.

Salary

21.00 - 31.00 USD hourly

Skills & Requirements

Must-have

  • Manage SIM ticketing folders
  • Respond to partner tickets within SLA
  • Monitor shared inbox and direct emails
  • Identify opportunities for process improvement
  • Build and implement solutions
  • Manage routine escalations

Nice-to-have

  • Customer-centric mindset
  • Self-motivated and data-driven
  • Strategic and hands-on approach
  • Passion for process improvement
  • Thrive in innovative, fast-paced environment

Key Requirements

  • Experience in a support role
  • Familiarity with ticketing systems
  • Ability to work independently
  • Data collection and reporting skills

Work Rights

Not specified

Tailored Resume

Cover Letter