The Field Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, to maintain and improve customer satisfaction and maximize business growth and profit
Job Summary
The Field Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, to maintain and improve customer satisfaction and maximize business growth and profit.
The Field Engineer will strive to improve technical skills, including clinical knowledge of assigned equipment, and support the effective operation of healthcare services in medical institutions, including commercial proposals, to gain customer trust.
The Field Engineer will work together with the assigned sales representative to contribute to share gain through services and build good relationships with partner distributors to develop business rooted in the region as business partners.
Matching Summary
The Field Engineer is responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing, to maintain and improve customer satisfaction and maximize business growth and profit.
Skills & Requirements
Must-have
Medical equipment installation and maintenance
Customer satisfaction and relationship management
Technical problem-solving and escalation
Collaboration with sales teams
Business growth and profitability
Nice-to-have
Clinical knowledge of equipment
Building relationships with distributors
Proactive improvement identification
Key Requirements
1-2 years of field service experience in Electrical/Mechanical fields (or basic knowledge of Electrical/Computer/Network for inexperienced individuals)
Logical communication skills to explain issues to customers
Ability to propose and execute based on one's own ideas for operational improvement
Skill to accurately perform inspections and repairs by reading manuals
Ability to accurately escalate and resolve issues at customer sites