Base: $42,700.00 - $106,800.00; bonus/equity: not ...
Fully remote
Helpdesk support investigator sites
Handle escalation calls and tickets
Monitor cirt admin console
The Client Services Representative provides proactive Helpdesk support to investigator sites, monitors, and IVR companies, handling escalations and assisting with system setup and maintenance
Job Summary
The Client Services Representative provides proactive Helpdesk support to investigator sites, monitors, and IVR companies, handling escalations and assisting with system setup and maintenance.
Responsibilities include receiving and resolving Helpdesk calls, monitoring system consoles for errors, managing site information, and providing administrative support to project management teams.
The role requires competent use of IQVIA IRT systems and SOPs, adherence to quality standards, and the ability to manage time effectively to meet deadlines.
Matching Summary
The Client Services Representative provides proactive Helpdesk support to investigator sites, monitors, and IVR companies, handling escalations and assisting with system setup and maintenance.
Salary
Base: $42,700.00 - $106,800.00; Bonus/Equity: Not specified; Benefits: Not specified