Base: $48,900-$65,300; bonus/equity: not specified...
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End user support for all efe staff
Troubleshoot hardware, software, and network issues
Utilize and contribute to knowledge base
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Edelman Financial Engines is seeking a Service Desk Technician to provide end-user IT support in a hybrid work environment in Santa Clara, CA. The ideal candidate will have strong troubleshooting skills, a customer-focused attitude, and a commitment to the company's core values of client-first service and teamwork.
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Job Summary
As a Service Desk Technician on the IT Service Desk team, you’ll play a pivotal role by providing end user support for all EFE staff.
The Service Desk Technician is the initial point of contact for IT support and is responsible for gathering and analyzing information regarding the end user’s request or issue, troubleshooting, resolving or escalating as needed and handling the ticket through resolution.
Our culture is grounded in our CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity.
Matching Summary
Match Score: 75
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Edelman Financial Engines is seeking a Service Desk Technician to provide end-user IT support in a hybrid work environment in Santa Clara, CA. The ideal candidate will have strong troubleshooting skills, a customer-focused attitude, and a commitment to the company's core values of client-first service and teamwork.
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