Supervise and monitor a team to ensure smooth day-to-day service and client satisfaction, enabling the team to meet contracted service level agreements
Job Summary
Supervise and monitor a team to ensure smooth day-to-day service and client satisfaction, enabling the team to meet contracted service level agreements.
Coach and mentor team members daily on improving productivity and system usage, manage team performance, and analyze development needs.
Take ownership of complaints, investigate, manage stakeholder expectations, and finalize all complaints according to policy.
Matching Summary
Supervise and monitor a team to ensure smooth day-to-day service and client satisfaction, enabling the team to meet contracted service level agreements.